Built for environments where agencies and suppliers cannot keep pace
This operational support was developed in high-pressure turnaround and PE-backed growth situations where execution cannot wait for agencies to catch up, suppliers to understand the business, or internal capacity to free up.
The same capability is now available to businesses outside that environment.
When this support makes sense
Business leaders typically engage this when:
Parts of the business are not working as they should, and the weight of fixing them keeps landing at MD or CEO level
Marketing agencies, recruitment firms, or operational suppliers are too slow, too siloed, or too detached from how the business actually operates
Internal teams are capable but stretched too thin to fix underlying systems alongside BAU
Leadership time is being consumed by issues that should not require senior intervention
The business knows what needs doing but lacks the capacity or specialist capability to execute at pace
Sales and Marketing Support
For when sales and marketing exist but do not function as a coherent selling system
Sales effort is inconsistent or overly dependent on MD involvement. Marketing produces noise rather than pipeline. The website looks professional but does not support the sales process. Teams are busy but spread too thinly across initiatives.
Support includes:
- Selling System Design and Reset
- Sales and Marketing Alignment
- Website and Conversion Alignment
- Commercial Prioritisation and Focus
CRM and systems support
For when systems create confusion rather than clarity
CRM exists but is mistrusted, over-engineered, or poorly adopted. Reporting explains the past but does not inform action. Systems technically work but are ignored in practice.
Support includes:
- CRM Reset and Simplification
- Pipeline and Performance Visibility
- System Ownership and Adoption
Recruitment and resourcing support
For when hiring absorbs time and creates risk without better results
Internal HR lacks bandwidth to run proper searches. Agencies are expensive, slow, or misaligned with how the business operates. Confidential replacements need handling quietly. You want to understand who is realistically available before committing to a hire.
Support includes:
- Market Mapping and Talent Research
- Long List Search Support
- Shortlist-Only Search Support
- Confidential Headhunting and Search
- System First Hiring
Operational delivery support
For when day-to-day issues escalate to leadership level more than they should
Recurring issues in service, fulfilment, or delivery consume leadership time. Customer complaints increase or review scores slip. Logistics, despatch, or operational flow lacks reliability.
Support includes:
- Operational Triage and Stabilisation
- Customer Experience and Service Recovery
- Delivery and Fulfilment Consistency
How this works in practice
All support is modular. Choose what you need based on where the friction sits. Services can be used standalone or combined depending on urgency and scope.
All outputs are designed to stand alone. Research, analysis, and implementation can be used by internal teams without dependency on ongoing involvement.
All work is fixed-fee wherever possible. Clear scope, clear timeline, clear cost. No contingent fees, no hidden dependencies.
Why this exists
These services were built out of necessity.
In turnaround and recovery situations, there is no time for trial and error. Marketing agencies cannot move fast enough. Recruitment firms do not understand commercial reality. Generic suppliers are too detached from how the business operates.
Rather than compromise execution, these capabilities were built in-house and refined through real operating situations where pace, judgement, and integration mattered.
They now exist as standalone services because the same gaps appear repeatedly, not just in turnarounds, but in otherwise capable businesses operating under pressure.
What this is not
This is not consultancy that produces reports.
This is not another agency working to their own agenda.
This is not outsourced support detached from commercial reality.
It is experienced, operator-led execution designed to fix how systems work so the business can operate without everything coming back to the MD or CEO.
How this support is used
Business leaders use this to:
- Take pressure off senior leadership without undermining capable people
- Fix broken or under-designed systems before hiring into them
- Replace underperforming agencies with integrated, commercially grounded execution
- Reduce dependency on individual heroics
- Help the business move at its natural pace again
How this is usually introduced internally
“We are fixing how the system works, not changing people. The intent is to take the heavy lifting off your plate so you can focus on running the function.”
This framing preserves ownership, avoids defensiveness, and keeps the focus on support rather than replacement.